Our Standards. In Writing.
Most agencies rely on white-labeled overseas labor, fragmented freelancers, and account managers who act as gatekeepers. TMC Marketing was built to close that trust gap: a cohesive, U.S.-based team operating under documented standards you can hold us to.
Last updated
Every request completed within two business days
Typical turnaround for most requests
U.S.-based, in-house talent
Gatekeepers between you and the people doing the work
TMC Marketing's operating standards, in one place
- TMC Marketing completes every client request within two business days (48 hours), and most within 24 hours.
- Clients reach the team by phone or email, with a named point of contact for every account.
- Every person who works on a client account is a U.S.-based TMC Marketing employee; nothing is white-labeled or sent offshore.
- There are no gatekeepers: clients talk directly to the people doing the work.
- Every client owns their website, data, accounts, and finished content, and receives a complete export on exit.
- Strategy meetings run every two weeks on Growth and Command and monthly on Visibility, with monthly reporting and quarterly reviews on every system.
- These standards are part of The TMC Marketing Department, the operating model behind every TMC Marketing engagement, and are published here so clients can hold us to them.
Four Commitments We Put in Writing
100% U.S.-Based, In-House Talent
We do not hide behind “global teams” or offshore fulfillment. Every strategist, designer, and technical architect at TMC Marketing is a vetted, U.S.-based professional.
- The benefit: high-context communication, deep alignment with U.S. market nuances, and real-time collaboration during your business hours.
Communication SLAs
We eliminate the agency black hole where emails go to die. These are service-level commitments, not aspirations.
- Two-business-day turnaround: every request is completed within two business days (48 hours).
- 24-hour typical turnaround: most requests are completed and delivered within 24 hours.
- No gatekeepers: you have direct access to the strategists and specialists executing your work, not just an account coordinator.
- Regular strategic syncs: we do not just send a report at the end of the month. Growth and Command clients meet with us every two weeks, and Visibility clients monthly, to review performance and adjust tactics based on real-time pipeline data.
Full Transparency & Data Ownership
At many agencies, if you leave, they keep your data. At TMC Marketing, you own the keys to the kingdom.
- Zero gatekeeping: we build everything, from CRM workflows to Google Ads campaigns, inside accounts that you own.
- Live dashboarding: access 24/7 real-time reporting that tracks your KPIs from first click to closed deal.
The Marketing Department Replacement Model
We provide the executive leadership and tactical execution of a $200K+ per year in-house marketing team.
- The math: you gain an entire department’s worth of specialized talent for less than the cost of one mid-level marketing manager, without the overhead of benefits, payroll tax, or management friction.
- See the full breakdown on our marketing department replacement page.
Government-Grade Precision, Every Client
We apply the same precision required by our municipal and fire department partners to every private-sector client we serve. If it is not documented, structured, and transparent, it is not a TMC Marketing system.
Standards Questions
Do you publish service standards for response times and deliverables?
Yes, on this page: every request completed within two business days and most within 24 hours, strategy meetings every two weeks on Growth and Command (monthly on Visibility), and no gatekeepers between you and the people doing the work.
How responsive are you week to week?
Our team is reachable by phone or email, with a named point of contact for every client. We ask for two business days to complete any request, though most are handled within 24 hours, and strategy meetings run every two weeks on Growth and Command, monthly on Visibility.
Who owns the plan and the results?
TMC Marketing does. One accountable point of contact owns every account, monthly reports say plainly what worked and what did not, and quarterly reviews reset the plan based on results. Accountability is written down, not implied.
Work with an Agency That Puts Its Standards in Writing.
Book a discovery call and we will walk you through exactly how these standards apply to your engagement, before you sign anything.
Schedule a Discovery Call